Top-Notch Answering Services for Medical Facilities

Let AnswerNMC help you provide your patients with the best customer service experience possible. Our answering services for medical facilities are designed to seamlessly integrate with your practice, providing convenient and swift solutions to patient inquiries.

Young Male Call Center Operator

24/7 Live Answering Service

We offer a 24/7/365 live telephone answering service, and we have been an award-winning industry leader since 2003. Our team ensures that your callers receive the service and attention they seek, making you and your team look good in the process. With our service, you will never miss another important call.

Daytime Call Management

When call volume increases, it doesn’t necessarily mean that additional staff or resources are needed to address patients’ inbound calling needs. Unfortunately, increased patient hold times, repeat calls, busy signals, and full voicemail boxes can lead to frustrated patients and staff, resulting in lower patient satisfaction scores. That’s where we come in.  

We will be your strategic resource in facilitating inbound patient communications, ensuring a live voice 100% of the time without adding staff, telephone lines, or extending office hours.

Dialing Telephone Keypad Concept for Communication
Female Call Center Agent With Headset Working on Support Hotline in the Office

After-Hours Call Management

We provide around-the-clock live telephone answering services for healthcare facilities. Our live telephone answering services are completely confidential and secure, ensuring that your patients’ information is always protected. With our services, you can schedule non-urgent appointments with ease, and our answering service will take down all the necessary information for a return call the next morning.

In case of medical emergencies, our team is trained to quickly disseminate and dispatch the call to the correct after-hours on-call professional. 

Switchboard Service

Our switchboard service is a live operator answering the phone and directing the caller to the correct department for their needs instead of taking a message for a callback later.

Call Center With Young Woman and Man Background Headphones
Close Up Headphone of Call Center Girl Response to Customer

Answering Service Rates

Rates starting at

$150.00/Unlimited Calls for Up to 2 Physicians

For all rates, alphanumeric paging, primary SMS, and emails are included in the plan.

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